Terms of Service

1. About these terms

These Terms of Service ("Terms") are a binding agreement between Filters Faster, LLC ("Filters Faster," "we," "us"), a Massachusetts limited liability company based in Hudson, MA, and you ("you," "Customer") — the person or business that schedules an HVAC maintenance visit with us.

By scheduling a visit on filtersfaster.com, paying for service, or otherwise using our services, you accept these Terms.

2. Services we offer

Filters Faster provides:

• Filter delivery and replacement — the right filter shipped and installed on a recurring cadence.
• HVAC Unit Cleanup — a whole-system maintenance visit covering filter, coils (indoor and outdoor), drain lines, and blower assembly.
• Free on-site inspection for commercial properties — we walk every unit and quote a custom service plan.

We are not an emergency-repair contractor. We don't install new HVAC equipment, replace failed compressors, or handle major refrigerant recovery. If we find a problem outside maintenance scope during a visit, we'll flag it and recommend a licensed HVAC contractor.

3. Scheduling and arrival windows

When you book a visit, you pick a date and an arrival window (a multi-hour block). We promise the window — when we say "between 8 AM and 11 AM," the tech arrives in that span.

Within one business day of booking, we'll confirm your exact appointment by email (and SMS if you opted in). If something on our side requires a reschedule, we'll contact you at least 24 hours in advance whenever possible.

4. Pricing and payment

• Residential pricing is flat per-visit. The price quoted at booking is the price you pay. No service-call fees, no trip fees, no disposal fees, no contracts.
• Commercial pricing is by custom quote following a free on-site inspection.
• Promotional pricing (such as a summer sale) is honored at the price displayed when you booked, even if it expires before your visit.
• Payment is due at completion of the visit and processed through Stripe. Receipts are emailed.
• Additional work beyond the booked service (parts, repairs we identify on-site) is only performed with your verbal or written approval, and is billed separately.

5. Cancellation and rescheduling

Cancel or reschedule at least 24 hours before your appointment and there's no fee — full refund if you'd already prepaid, or free rebooking onto another date.

Cancellations or reschedules with less than 24 hours' notice forfeit the visit fee, because we've already blocked the time slot and can't fill it short-notice. This is a one-strike policy — we understand emergencies happen, and we may waive the fee for unavoidable circumstances at our sole discretion.

6. No-show policy

If we arrive within the scheduled arrival window and cannot reach you, cannot access the property, or cannot access the HVAC unit (locked utility room, blocked condenser, no one home for a residential visit), the visit fee is forfeit. We'll attempt contact by phone before leaving.

7. Workmanship warranty

We stand behind the work we perform for 30 days. If a problem directly related to a component we touched recurs within 30 days of our visit — for example, a drain line we cleared backs up again, or a filter we installed wasn't sized correctly — we'll return at no charge to make it right.

This warranty covers our workmanship, not your equipment. It does not extend to unrelated failures, problems with components we didn't service, or issues caused by use of the system outside its design parameters.

8. No warranty on existing equipment

We maintain HVAC systems. We do not manufacture them. The maintenance visit does not warrant the equipment itself. We can't guarantee that a properly maintained unit won't fail — refrigerant leaks, compressor wear, electrical faults, and end-of-life systems happen regardless of cleaning cadence.

If we find a problem outside maintenance scope during a visit (for example, a failing capacitor, a refrigerant leak, or signs the unit is near end-of-life), we'll document it in your service report and recommend a licensed HVAC repair contractor. We don't mark up referrals.

9. Your responsibilities

For us to do the work safely and on time, you agree to:

• Provide accurate contact info and a real service address.
• Ensure clear access to the HVAC unit (indoor and outdoor) on the day of your visit.
• For residential visits, either be on-site during the arrival window or arrange a way for the tech to access the unit (lockbox, neighbor, etc.).
• On the first visit, give us accurate filter sizes if you have them handy — saves us measuring and saves you time.
• Confirm the work you've approved before we begin anything additional.

10. Property damage and access

We carry general liability insurance. If we accidentally damage your property during a visit, please tell us within 48 hours so we can document the damage with photos and resolve it through our insurance or directly with you.

Damage reported more than 48 hours after a visit becomes hard to attribute and may not be covered. We will, of course, always act in good faith.

11. Limitation of liability

To the maximum extent permitted by Massachusetts law:

• Our total liability to you for any claim relating to a service visit is capped at the total amount you paid Filters Faster in the 12 months immediately preceding the claim.
• We are not liable for indirect, incidental, consequential, or punitive damages — for example, lost rent because a unit was offline, food spoilage during a service window, or hotel costs during a heat wave — even if we were warned about the possibility.
• Nothing in these Terms limits liability for our gross negligence, willful misconduct, or anything else that cannot be limited by law.

12. Dispute resolution

If something goes wrong, please email admin@filtersfaster.com first. We'll try in good faith to resolve any complaint within 14 days. Most issues never need to go further than that.

For unresolved disputes under the Massachusetts small claims limit (currently $7,000), we both agree to use small claims court in Worcester County. For larger disputes, the state or federal courts located in Worcester County, Massachusetts have exclusive jurisdiction.

13. Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law rules.

14. Changes to these Terms

If we change these Terms in a way that meaningfully affects you, we'll post the updated version on this page with a new "last updated" date. Continued use of our services after that date means you've accepted the change.

16. Contact

Email: admin@filtersfaster.com